| Title |
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Tire & Service Advisor
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| Description |
The Tire & Service Advisor is responsible for establishing and tracking
monthly sales objectives for each member of the sales team, training of
the sales team, and promoting/merchandising for special events. The Tire
& Service Advisor is also responsible for providing outstanding customer
service to customers by selling tires, road hazard and recommended
services, communicating benefits and product features, create long-term
loyalty bonds with customer's, drive sales and profitability of the
store, as well as CSI scores over 90, and maintaining a clean and well
merchandised store. The Tire & Service Advisor must complete projects as
assigned by Manager. Driving guest vehicles is an essential function of
the job.
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| Requirements |
- Ability to lift an object weighing up to 60 pounds.
- Valid driver's license is required
- Must be at least 18 years old
- 1+ years of Management experience or the equivalent
- High school diploma or GED
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| Tasks |
- Required to maintain a clean and safe environment. Ensure that all safety guidelines are followed by associates, such as safety glasses and grooming standards. Enforce and communicate policies and procedures to associates. Address violations of policy immediately.
- Achieve sales, units and profit budgeted objectives. Ensure a proper service estimates are delivered to the customer. Work to achieve or exceed target AOP (Annual Operating Plan). Follow purchasing programs for parts and services. Communicate and monitor progress to store team members. Communicate tire and service needs through invoice processing. To conduct work consistent with manufacturer's specifications and MAP guidelines. Maintain price discipline, CML and labor billed per PIMS system. Assist in controlling service expenses such as overtime, locally purchased parts and expense items.
- Deliver customer satisfaction. Comply with Motorist Assurance Program (MAP) communication and vehicle inspection procedure. Ensure the work is being done in accordance with "The Goodyear Way" standards. Ensure the customer is communicated throughout the service experience to promote an experience that exceeds their expectations.
- Ensure that the PIMS (Parts Inventory Management System) is being used properly. Control and protect the assets of the Company by maintaining awareness of inventory levels. Ensure that parts management guidelines are followed. Ensure that service bays, parts/tire room, parking lot, and company vehicles are clean, organized, and well maintained per the Housekeeping & Merchandising process.
- Develop and train new and existing associates, utilizing the online training center as well as the available classroom training such as the Tire Academy. The Service Manager is expected to assist associates in technical areas as needed. Should facilitate effective communications throughout the store working closely with the Store Manager. Assist in the onboarding and shadowing process. Should ensure that all associates record time and attendance in KRONOS.
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| Type |
Full-time |
| Location |
MO, Kansas City |
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